Breaking Down the Wall Between Sales and Service
In many growing enterprises, customer acquisition and post-sale service operate in isolation. Sales reps lack visibility into active field support tickets, while field technicians miss cross-sell and renewal signals. FlutterFlirt architects cohesive Customer Engagement ecosystems using Microsoft Dynamics 365 Sales, Customer Service, and Field Service.
With unified 360-degree customer records, every customer touchpoint—from inbound marketing interactions to on-site maintenance calls—is synchronized in real-time.
Intelligent Dispatch and Mobile Field Execution
Field service excellence hinges on first-time fix rates and dispatch efficiency. FlutterFlirt configures Resource Scheduling Optimization (RSO) algorithms that match work orders with technician skill sets, geographic availability, and required replacement parts.
• First-time fix rate improvements exceeding 34% through mobile step-by-step digital inspection checklists. • Automated customer SMS/email ETA tracking powered by Power Automate triggers. • Seamless synchronization between field invoicing and back-office ERP ledgers.
Accelerating Value with Custom Portals and Automation
By augmenting standard CRM capabilities with custom Next.js client self-service portals and automated Power Platform approval matrices, FlutterFlirt helps clients reduce administrative overhead while delighting their end customers.
FlutterFlirt CRM Practice
Consulting & Technology team
